{"id":57754,"date":"2016-02-23T00:00:00","date_gmt":"2016-02-22T22:00:00","guid":{"rendered":"https:\/\/richardvanhooijdonk.com\/blog\/the-end-of-the-insurer-is-near\/"},"modified":"2024-12-19T22:11:21","modified_gmt":"2024-12-19T20:11:21","slug":"the-end-of-the-insurer-is-near","status":"publish","type":"post","link":"https:\/\/blog.richardvanhooijdonk.com\/en\/the-end-of-the-insurer-is-near\/","title":{"rendered":"The end of the insurer is near"},"content":{"rendered":"<p>Technology makes the impossible possible and everything we\u2019ve become accustomed to will change or disappear. Think Spotify instead of the music store on the corner or Airbnb instead of a hotel. The end of the insurer is in sight, because when we can prevent illness and repair or replace products cheaply, risk will become a less important factor.<\/p>\n<h2>Predicting and preventing health care costs<\/h2>\n<p>In 2020, anyone with a (mandatory) electronic pill and DNA passport will be able to predict illnesses. The AliveCor wearable, for instance, can produce an ECG within three minutes. With this kind of technology, healthcare can become much more streamlined and customised. Major global players such as Philips and GE are working on tools that, within ten years, will replace the GP. The American insurer Oscar gives its customers discounts as well as free <a href=\"https:\/\/blog.richardvanhooijdonk.com\/en\/tweeting-bra-anyone-wearables-you-never-thought-you-needed\/\">wearable fitness trackers<\/a> if they decide to start exercising. Of course, data derived from these wearables is used to gain customer insight and improve their products and services.<\/p>\n<h2>Cars that don\u2019t cause accidents<\/h2>\n<p>Around the year 2025, driving on autopilot will become compulsory. This will render vehicle insurance as we know it today virtually obsolete. We&#8217;ll use an <a href=\"https:\/\/blog.richardvanhooijdonk.com\/en\/autonomous-cars-accidents-the-human-and-financial-standpoint\/\">autonomous car<\/a> to travel from A to B. If it\u2019s not transporting passengers, it will make itself useful delivering parcels. This will lead to a dramatic decrease in the number of cars on the road, vehicle damage and personal injuries. Policyholders who install smart systems will get discounts on their premiums. Dutch disrupter of the year 2015, \u2018Fairzekering\u2019 (Fairsurance), monitors your driving behaviour via a special \u2018plug\u2019, called the Chipin. Well-behaved drivers receive 35% back on their premiums. With the emergence of this type of technology, combined with big data and the IoT, revenue from vehicle insurance will eventually dry up and many insurers won\u2019t survive this development.<\/p>\n<p><iframe title=\"Chris Urmson: How a driverless car sees the road\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/tiwVMrTLUWg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<h2>What\u2019s smart doesn\u2019t break<\/h2>\n<p>In the future, objects and components will no longer break or they will be automatically replaced. \u2018Things\u2019 will share all kinds of data around operation, speed and temperature with other devices and systems. Smart algorithms then determine when a component needs to be replaced. Also, we will soon see <a href=\"https:\/\/blog.richardvanhooijdonk.com\/en\/keynote\/the-future-of-construction\/\">self-repairing materials<\/a>. Think smart bacteria or nanobots that automatically repair damage to buildings. From an insurance perspective, these developments translate to significant reductions in risk and cost.<\/p>\n<h2>Why insure when we can print?<\/h2>\n<p>The emergence of <a href=\"https:\/\/blog.richardvanhooijdonk.com\/en\/you-think-3d-printing-is-revolutionary-heres-4d-to-up-the-ante\/\">3D and 4D printers<\/a> is the most significant development of the past five years. In the future, we\u2019ll print almost anything; bicycles, car parts, organs and furniture. This means that costs for large production plants and transportation systems will drop significantly. The &#8216;middleman&#8217; will also cease to exist as we\u2019ll order the model to be printed directly from the designer or we\u2019ll print it ourselves. Why insure if replacement or repair is easy and costs next to nothing?<\/p>\n<h2>A smooth online experience<\/h2>\n<p>The policyholder of today and in the future uses his computer, iPad or iPhone to access real-time information and wants nothing more to do with call centres. To meet this demand, insurers have created beautiful websites and smooth claims procedures. A good example is FinTech and the many startups that have created apps for payments, insurance, claims procedures and many other tasks and processes. FriendlyScore\u2019s algorithms allow quick insight into social media behaviour which enables insurers to attach a score to the risk profile of an applicant. In the future, not only data from autonomous cars, smart homes and buildings will be added to risk profiles; information from our electronic pills and FitBit-like devices will start playing increasingly important roles in risk assessment as well.<\/p>\n<h2>Is Google the new insurer?<\/h2>\n<p>The notorious \u2018small print&#8217; and non-transparent processes within the insurance industry have given insurers a bad name and since Google is already an important part of our lives, it would make sense for Google Wallet to offer insurance. Or Facebook, Amazon or PayPal for that matter. Indeed, all of these companies are busy developing better, more flexible and cheaper insurance offerings. In the future, we may be able to get insurance as easily as we get a Spotify, Dropbox or Netflix account. Google and Ford launching a self-driving electric car, including insurance and charger is not an unlikely future scenario. At a low, flexible premium of course, based on the driver\u2019s health, driving style and car usage.<\/p>\n<h2>&#8216;Block Chain&#8217; instead of &#8216;back office&#8217;<\/h2>\n<p>Insurance companies\u2019 costs consist of what happens in the back office. Claim settlement is complex and includes appraisals, filling out forms and making phone calls. The \u2018block chain\u2019, the central system behind the bitcoin, is a digital database and ledger where ownership and transactions are safely recorded. Many banks and insurers are already experimenting with this technology. Expectations are that this technology can lead to significant cost reductions. It will however also result in many job losses.<\/p>\n<h2>What\u2019s the insurer\u2019s next step?<\/h2>\n<p>A new culture with external, rather than internal input and new technology will need to be created. Insurers should start partnering or collaborating with relevant, disruptive and inspiring startups. The insurer of the future is a \u2018data company\u2019 and will need to operate accordingly. By recruiting employees from industries that are already much more advanced with the intelligent application of data, new knowledge can be acquired and implemented.<\/p>\n<p><a href=\"https:\/\/richardvanhooijdonk.com\/e-books\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-17787\" src=\"https:\/\/blog.richardvanhooijdonk.com\/wp-content\/uploads\/sites\/4\/2019\/05\/ebooks_en.png\" alt=\"Free e-books for 13 sectors\" width=\"760\" height=\"415\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technology makes the impossible possible and everything we\u2019ve become accustomed to will change or disappear. Think Spotify instead of the music store on the corner or Airbnb instead of a hotel. The end of the insurer is in sight, because when we can prevent illness and repair or replace products cheaply, risk will become a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":44652,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[2872],"tags":[],"article-type":[],"trends":[],"class_list":["post-57754","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The end of the insurer is near - Richard van Hooijdonk Blog<\/title>\n<meta name=\"description\" content=\"Risk Will Become A Less Important Factor. 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