{"id":58021,"date":"2018-11-14T00:00:00","date_gmt":"2018-11-13T22:00:00","guid":{"rendered":"https:\/\/richardvanhooijdonk.com\/blog\/at-the-high-tech-airport-of-the-future-ar-chatbots-and-face-passports-run-the-show\/"},"modified":"2024-12-19T22:15:44","modified_gmt":"2024-12-19T20:15:44","slug":"at-the-high-tech-airport-of-the-future-ar-chatbots-and-face-passports-run-the-show","status":"publish","type":"post","link":"https:\/\/blog.richardvanhooijdonk.com\/en\/at-the-high-tech-airport-of-the-future-ar-chatbots-and-face-passports-run-the-show\/","title":{"rendered":"At the high-tech airport of the future, AR, chatbots and face-passports run the show"},"content":{"rendered":"<ul class=\"bold-list\">\n<li>Your face could soon replace your passport<\/li>\n<li>Chatbots are becoming an increasingly common feature in airports around the world<\/li>\n<li>AR technology helps passengers navigate the airport environment<\/li>\n<\/ul>\n<p>Flying is considered the fastest, safest mode of transportation available today, and it\u2019s still growing in popularity. A recent report published by Proxbook <a href=\"https:\/\/unacast.s3.amazonaws.com\/Proxbook_Report_Q3_2016.pdf\">reveals<\/a> that global air passenger traffic has increased by 70 per cent over the last decade, while the <a href=\"https:\/\/richardvanhooijdonk.com\/keynote\/trends-2040-ben-jij-er-klaar-voor\/\">International Air Transport<\/a> Association (IATA) <a href=\"https:\/\/www.iata.org\/pressroom\/pr\/Pages\/2018-09-06-01.aspx\">announced<\/a> that in 2017, for the first time, the number of air passengers surpassed four billion. With this continued growth, we also see increased demands placed on airports to make their travel experience ever more comfortable, convenient, and personalised. To achieve this, they\u2019re increasingly turning to technologies like augmented reality (AR), the Internet of Things (IoT), artificial intelligence (AI), and biometrics.<\/p>\n<p><iframe title=\"At the high-tech airport of the future, AR, chatbots and face-passports run the show\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/nwRsy5FWs4w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p>Today\u2019s airports are a far cry from what they used to be. They\u2019re no longer merely a place where you go to catch a flight. Instead, they\u2019re becoming increasingly complex, self-contained ecosystems that can fulfill multiple roles. \u201cAirports have evolved into airport cities. If you think about it, they have entertainment, culture, dining, recreation, attractions, hotels, and luxury retail,\u201d <a href=\"https:\/\/theblog.adobe.com\/beacons-biometrics-get-ready-connected-airport-experience\/\">says<\/a> Julie Hoffmann, the head of industry strategy for travel and hospitality at Adobe. Technology is set to play an increasingly prominent role in this ongoing transformation, with airport IT spending predicted to exceed $4.6 billion by 2023, <a href=\"https:\/\/www.internationalairportreview.com\/news\/70113\/airports-spending-top-4-billion\/\">according to<\/a> a recent analysis from Frost &amp; Sullivan. But how exactly will that look in practice?<\/p>\n<h2>Your face could soon replace your passport<\/h2>\n<p>Australia is often regarded as a pioneer when it comes to the adoption of new technology in airports. In 2005, it became one of the first countries in the world to introduce a biometrically-enabled ePassport, which looks almost identical to a conventional passport, but has a microchip embedded in the centre page, containing the owner\u2019s digitised facial image and personal information. Then, in 2007, Australia installed SmartGates at arrival terminals in eight of its major international airports, which allowed travellers to enter the country much quicker, confirming their identity by scanning their ePassport and their face. Capable of processing up to 150 passengers per hour, SmartGates proved a huge success and were expanded to the country\u2019s departure terminals as well in 2015. Similar systems were introduced in other countries, including the United States and the EU.<\/p>\n<figure id=\"attachment_34725\" aria-describedby=\"caption-attachment-34725\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-34725 size-full\" src=\"https:\/\/blog.richardvanhooijdonk.com\/wp-content\/uploads\/sites\/4\/2019\/05\/biotech.jpg\" alt=\"Biometric system scanning man\u2019s face at airport\" width=\"800\" height=\"450\"><figcaption id=\"caption-attachment-34725\" class=\"wp-caption-text\">Australia is often regarded as a pioneer when it comes to the adoption of new technology in airports.<\/figcaption><\/figure>\n<p>Now, Australia wants to take it one step further by introducing the world\u2019s first \u2018contactless traveller\u2019 clearance process at its airports, which would allow travellers to go through immigration without having to show their passport at all. Instead, their face is scanned by the facial recognition system and compared against images in Australia&#8217;s Department of Home Affairs (DHA) database for identity confirmation. In addition to speeding up the process, biometrics technology also significantly improves security. \u201cProperly captured and maintained biometric data should be more secure than a traditional passport,\u201d <a href=\"https:\/\/www.cnet.com\/news\/welcome-to-the-airport-of-the-future-where-your-face-is-your-passport\/\">says<\/a> Bruce Baer Arnold, a biometrics expert at the University of Canberra. \u201cBecause the biometric involves the face&#8217;s overall architecture \u2026 the machine will often be more accurate than bored, stressed humans.\u201d The new tech was first put to the test at Canberra International Airport in May and June 2017, with plans to roll it out to other airports in the country in the near future.<\/p>\n<h2>Chatbots are becoming an increasingly common feature in airports around the world<\/h2>\n<p>With 9 out of 10 air passengers <a href=\"https:\/\/unacast.s3.amazonaws.com\/Proxbook_Report_Q3_2016.pdf\">now<\/a> carrying a smartphone, it makes perfect sense for airports to try and take advantage of the technology to improve the airport experience and provide more personalised service. Airports can now keep passengers updated about flight delays and gate changes by delivering the information to their smartphones in real time, helping them find their way around the facility using beacon technology and augmented reality, or communicating with them directly through chatbots.<\/p>\n<p><iframe title=\"FRAnky \u2013 der Facebook Messenger Bot\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/pSJyxpsvSoY?list=PLH00aM2QZgtkGnludAqHWmij5x-eQ7xRM\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p>In September 2016, the Athens International Airport became the first airport in the world to introduce a <a href=\"https:\/\/blog.richardvanhooijdonk.com\/en\/blog\/will-soon-talk-chatbots-understand-feel\/\">chatbot<\/a> app, powered by Facebook Messenger. \u201cThe ATH Messenger is an application that reflects the zeitgeist seeking convenience, interaction and direct information,\u201d <a href=\"https:\/\/www.independent.co.uk\/travel\/news-and-advice\/future-travel-airport-technology-hi-tech-chatbots-robots-augmented-reality-ai-a7961171.html\">says<\/a> George Demetriades, the airport\u2019s director of information systems and telecommunications. \u201cPassengers can easily chat with the bot program, receiving updates around the clock regarding the flight of their interest, special retail offers, timetables and airport parking services.\u201d FRAnky is another Facebook Messenger-based chatbot, launched by the Frankfurt Airport in January 2017. Fluent in both German and English, FRAnky helps passengers search for flights, sends flight status updates, and provides information about nearby shops, restaurants, and service facilities.<\/p>\n<h2>AR technology helps passengers navigate the airport environment<\/h2>\n<p>Augmented reality technology was first introduced by the Copenhagen Airport in 2011, helping passengers find their way around the terminal and providing information about nearby restaurants and other facilities. The technology has since been adopted by many other airports around the world, including London\u2019s Gatwick Airport, which has installed about 2,000 battery-powered beacons that use AR technology to guide passengers around the airport\u2019s two terminals by displaying arrows on their smartphone screens telling them where they need to go. \u201cWe\u2019re opening the door for a wide range of tech savvy airport providers, including our airlines and retailers, to launch new real-time services that can help passengers find their way around the airport, avoid missing flights or receive timely offers that might save them money,\u201d <a href=\"https:\/\/www.independent.co.uk\/travel\/news-and-advice\/future-travel-airport-technology-hi-tech-chatbots-robots-augmented-reality-ai-a7961171.html\">says<\/a> Abhi Chacko, Gatwick Airport\u2019s head of IT, commercial and innovation. Beacons are also used at Heathrow Airport, enabling retailers to detect potential shoppers nearby and send them personalised offers and marketing messages, provided they\u2019ve opted to receive such offers.<\/p>\n<p>Airports have changed dramatically over the last couple of decades, and technology has played a massive part in that transformation. This trend is set to continue well into the future, with more and more airports around the world now turning to technologies like biometrics, augmented reality, and chatbots to make the travel experience more comfortable, convenient, and personalised. Intelligent airports of the future will help passengers by displaying information on their smartphones, sending them real-time updates about flight delays and gate changes, communicating with them through chatbots, and even allowing them to pass through security without having to show their passport.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your face could soon replace your passport Chatbots are becoming an increasingly common feature in airports around the world AR technology helps passengers navigate the airport environment Flying is considered the fastest, safest mode of transportation available today, and it\u2019s still growing in popularity. A recent report published by Proxbook reveals that global air passenger [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":50688,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[2886],"tags":[4466,4561,4218,4338],"article-type":[],"trends":[5485],"class_list":["post-58021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transportation","tag-airport","tag-chatbot-en-2","tag-future","tag-security","trends-artificial-intelligence-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>At the high-tech airport of the future, AR, chatbots and face-passports run the show - Richard van Hooijdonk Blog<\/title>\n<meta name=\"description\" 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