{"id":69403,"date":"2021-03-19T08:39:13","date_gmt":"2021-03-19T06:39:13","guid":{"rendered":"https:\/\/blog.richardvanhooijdonk.com\/?p=69403"},"modified":"2021-07-12T08:39:47","modified_gmt":"2021-07-12T06:39:47","slug":"hrs-fundamental-role-in-ensuring-post-pandemic-organisational-success","status":"publish","type":"post","link":"https:\/\/blog.richardvanhooijdonk.com\/en\/hrs-fundamental-role-in-ensuring-post-pandemic-organisational-success\/","title":{"rendered":"The important role of Human Resources in the post-COVID phase"},"content":{"rendered":"\n<ul class=\"bold-list wp-block-list\"><li><strong>The pandemic\u2019s impact on HR<\/strong><\/li><li><strong>Challenging times call for innovations<\/strong><\/li><li><strong>Visions and predictions for the HR&nbsp; sector<\/strong><\/li><li><strong>Closing thoughts<\/strong><\/li><\/ul>\n\n\n\n<p>Not every sector has been equally affected by the pandemic. While many are trying to keep their heads above water, some have actually managed to thrive in this new normal. And as the world starts to prepare to enter some kind of post-pandemic phase, the HRM sector looks ready to initiate a digital transformation right across the board, from recruitment and onboarding to employee wellbeing, and learning and development. The years ahead are expected to be highlighted by resourcefulness and ingenuity, putting the HRM sector firmly on the road to recovery and ensuring post-pandemic success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The pandemic\u2019s impact on HR<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.ibisworld.com\/global\/market-research-reports\/global-hr-recruitment-services-industry\/\">According<\/a> the world&#8217;s largest independent publisher of industry research reports, IBISWorld, the demand for HR services saw significant decline in 2020. The majority of HR professionals, however, are of the opinion that they<a href=\"https:\/\/www.personio.com\/blog\/uk-study-the-pandemic-changed-hr\/\"> responded<\/a> relatively well to the crisis, although the recovery process will undoubtedly be challenging. HR managers need to be aware of the new structural changes that could have a lasting impact on the future of the sector. HR managers will, for instance,<a href=\"https:\/\/www.businessnewsdaily.com\/9383-future-of-hr.html\"> need<\/a> to learn how to use new technologies, and with remote working becoming the new normal, companies will have to increase their investments in cybersecurity to ensure a safe and secure working environment. In the future, onboarding of new employees is also increasingly taking place remotely, using video conferencing tools and apps to provide online training opportunities. One thing\u2019s for sure \u2013 the pandemic has kickstarted a sweeping transformation, prompting HR to reimagine operations so that the sector can become better and more efficient at meeting the needs of the workforce of the future.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Challenging times call for innovations<\/h2>\n\n\n\n<p>Apart from the challenges, the recent crisis has also forced many companies to explore new and creative ways to support their workers and sparked new waves of innovation across the HR sector. In fact, quite a few HR companies and initiatives seem to be faring very well \u2013 even during these challenging times \u2013 launching remarkable and promising innovations.<\/p>\n\n\n\n<p><strong>Reimagining the future of work<\/strong><\/p>\n\n\n\n<p>Even before the pandemic, Silicon Valley-based network hardware company Cisco already had nearly half of its workforce working remotely, and this figure has since then increased to a whopping 96 per cent. With the majority of its functions now in the cloud, the company has developed the Network Visualizer, an AI-powered tool that&nbsp; uses data analytics to form high-performing teams by identifying which employees would be the best fit for a particular project. AI has also proved very helpful in areas like hiring and talent development. Most importantly, employee productivity wasn\u2019t hurt by the switch to remote work, just the opposite. Customer service representatives, for example, took more calls while working from home, while customers were more satisfied with the service provided. Cisco\u2019s chief people officer Fran Katsoudas<a href=\"https:\/\/www.cnbc.com\/2020\/10\/06\/what-the-workforce-will-look-like-in-2025-as-it-morphs-due-to-pandemic.html\"> says<\/a>: \u201cAI and machine learning are helping us better understand how our people think and work. The tech has helped us develop perks to incentivise our employees, find pools of hidden talent around the globe and develop new ways to stimulate innovation.\u201d<\/p>\n\n\n\n<p><strong>Open talent market platform<\/strong><\/p>\n\n\n\n<p>Another company that is using AI to streamline its HR operations is the global energy management and automation firm Schneider Electric. The company has developed the AI-powered Open Talent Market platform, a \u201cone-stop-shop for career development by creating an internal talent market leveraging AI to match the supply and demand of talent\u201d. Through this platform, employees can find a mentor, be alerted about available opportunities that match their skills, and get connected to part-time assignments. \u201cPreviously, we would humanly try to make matches, but we weren\u2019t able to bring the supply and demand together,\u201d<a href=\"https:\/\/www.raconteur.net\/technology\/artificial-intelligence\/ai-hr-schneider-electric\/\"> says<\/a> Jean Pelletier, vice president of digital talent transformation at Schneider. \u201cWe\u2019d been asking to do this for years, as we outgrew our ability to operate without it. The spirit was there, but the technology was missing, and that\u2019s where AI is the game-changer.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Open Talent Market @Schneider Electric\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/1nbPmoY8Tzw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Turning AI into a digital human experience<\/strong><\/p>\n\n\n\n<p>To make things easier for human recruiters in the post-pandemic world and help them improve their performance, organisations could also consider<a href=\"https:\/\/techaeris.com\/2020\/05\/23\/amelia-is-the-first-digital-employee-but-have-we-come-far-enough\/\"> hiring<\/a> a digital employee, such as IPsoft\u2019s chatbot Amelia. Powered by sophisticated conversational AI technology, Amelia can communicate through text or voice and operates in more than 40 languages. Amelia never takes a break, can simultaneously speak to an unlimited number of people, instantly learn new processes \u2013 and remember them forever. To name just one of her many roles, Amelia works in IT service support for an international telecom company and its 20,000 staff members. To date, she\u2019s handled more than 80,000 conversations, over 80 per cent of IT service desk requests, and single-handedly resolved a whopping 70 per cent of these requests.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Amelia HyperAutomation Platform\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/iBmBrFVsG_4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Visions and predictions for the HR sector<\/h2>\n\n\n\n<p>With the world having transformed into a vastly different place, particularly in terms of how and where we work and the technologies we use to engage with each other, HR departments have been pressured into adjusting their strategies. Now, more than ever, HR needs to ensure that organisations can adapt and remain resilient in the future. We envision many more changes in this sector, necessitating a redefinition of HR strategies to enable businesses to transition into the new future of work.<\/p>\n\n\n\n<p>According to Fran Katsoudas, Cisco\u2019s chief people officer, more and more people will be working remotely, giving rise to a new, hybrid workforce model. \u201cBy 2025 I envision we will have a hybrid model and we will be more deliberate in who comes to the office and for what purpose. That may include engineers working in our labs, customer visits that would bring us into the office or innovation days to bring in project teams,\u201d Katsoudas<a href=\"https:\/\/www.cnbc.com\/2020\/10\/06\/what-the-workforce-will-look-like-in-2025-as-it-morphs-due-to-pandemic.html\"> explains<\/a>. \u201cMany employees are working remotely and have the added burdens of helping their children with school, caring for elderly parents while doing their daily jobs. As a result, there is more of a focus on mental health, wellness, and work\/life balance.\u201d To help them better juggle so many different responsibilities, Cisco is offering more flexible work schedules, financing employee training costs, and helping career development by enabling face time with the leaders. \u201cIn the future we\u2019ll put more focus on work and less on roles. We will give people opportunities to try new things and give leaders more flexibility in how they hire talent. But for all this to work we have to keep abreast of human development. Wellness and the mental health of our employees comes first,\u201d<a href=\"https:\/\/www.cnbc.com\/2020\/10\/06\/what-the-workforce-will-look-like-in-2025-as-it-morphs-due-to-pandemic.html\"> says<\/a> Katsoudas.<\/p>\n\n\n\n<p>According to Richard van Hooijdonk, trendwatcher, futurist, and international keynote speaker, AI software can help organisations easily pick the right candidate for any position. This way, a process that would typically take recruiters days or even months to complete, can be finalised in just a few seconds. Van Hooijdonk predicts that AI could one day even determine whether a job candidate is honest about his or er qualifications and skills. The IoT and sensor technologies are also making inroads into the HR sector, allowing HR managers to track employee activity and health around the clock. In the future, flexible hiring will also become more important, concludes van Hooijdonk. Job candidates sharing a negative job interview experience on social media, for instance, could hurt the company\u2019s reputation. Recruiters should, therefore, be trained on how to make interviews a more pleasant experience, and find ways to deliver news around unsuccessful job applications.<\/p>\n\n\n\n<p>And to successfully navigate the future, \u201cHR departments must develop a digital mindset that enables them to shift from traditional operational functions to a more coordinated digital model,\u201d<a href=\"https:\/\/hrmasia.com\/jason-averbook-the-now-of-work\/\"> says<\/a> HR futurist Jason Averbook. Aside from ensuring digital success, it\u2019s important for organisations to prioritise their employees. HR departments should know how their employees are feeling or what they are thinking about. It\u2019s important to reinvent their traditional HRM practices and focus on establishing better communication, coaching, and wellbeing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Closing thoughts<\/h2>\n\n\n\n<p>As we move beyond the crisis to the next normal, it\u2019s becoming clear that the way we work has changed dramatically across all types of organisations. Digital technology will take on an increasingly critical role now that more and more people are \u2013 and will be &#8211; working remotely. HR departments will use of technology for screening potential candidates, making hiring decisions, and providing employee support and training. We\u2019re also seeing an increased focus on employee wellbeing, mental health and work-life balance. And to better prepare staff members for the future of work, companies will need to invest in upskilling and reskilling their existing employees. HR will be playing a vital part in shaping the way companies source and develop talent, handle employee experience, and transform outdated operating models. The sector is uniquely positioned to lead the evolution, help organisations navigate trough recovery, and create a better and brighter workplace in the post-pandemic new normal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The pandemic\u2019s impact on HR Challenging times call for innovations Visions and predictions for the HR&nbsp; sector Closing thoughts Not every sector has been equally affected by the pandemic. While many are trying to keep their heads above water, some have actually managed to thrive in this new normal. And as the world starts to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":69410,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[2876],"tags":[],"article-type":[],"trends":[],"class_list":["post-69403","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The important role of Human Resources in the post-COVID phase<\/title>\n<meta name=\"description\" content=\"The pandemic has transformed work faster than we could ever have imagined, but it&#039;s also given companies the chance to reimagine their future HR strategies.\" \/>\n<meta name=\"robots\" content=\"index, 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