{"id":76022,"date":"2022-10-06T11:21:34","date_gmt":"2022-10-06T09:21:34","guid":{"rendered":"https:\/\/blog.richardvanhooijdonk.com\/?p=76022"},"modified":"2022-11-24T09:54:15","modified_gmt":"2022-11-24T07:54:15","slug":"the-cyborg-therapist-can-ai-alleviate-mental-health-issues-at-work","status":"publish","type":"post","link":"https:\/\/blog.richardvanhooijdonk.com\/en\/the-cyborg-therapist-can-ai-alleviate-mental-health-issues-at-work\/","title":{"rendered":"The cyborg therapist: can AI alleviate mental health issues at work?"},"content":{"rendered":"\n<ul class=\"bold-list wp-block-list\">\n<li>Organisational consequences of mental health problems at work<\/li>\n\n\n\n<li>How mental health issues at work impact people\u2019s personal lives<\/li>\n\n\n\n<li>The importance of tackling mental health problems at their root cause<\/li>\n\n\n\n<li>Employees are turning to AI rather than a human manager<\/li>\n\n\n\n<li>How exactly is AI used to improve mental health?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The stresses of the past couple of years have had seriously damaging effects on the mental health of employees in companies and organisations across the world. From work stress, to the fear of falling ill, or losing jobs due to businesses closing down, people and businesses are all still reeling from the effects with signs starting to show as increasing absenteeism, mental exhaustion, and stress-related illnesses such as depression. And business owners and decision makers who realise the importance of looking after their workforce, retaining their valuable talent, and surviving the ongoing crisis, are increasingly feeling the pressure to take concrete and sustainable action.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Organisational consequences of mental health problems at work<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Stress and (resultant) mental health issues can wreak untold havoc and severely impact someone\u2019s personal life, contributing to headaches, hypertension, back problems, cardiovascular disease, gastrointestinal issues, diabetes, and a host of other problems. But what employers often fail to realise is that employees who experience stress or burnout will \u2013 as a result \u2013 often have trouble focusing at work, missing deadlines and suffering from lack of motivation and efficiency. This leads to reduced productivity, increased absenteeism, a higher risk of human error, which will ultimately all have a significant impact on company profitability. People who are more at risk of (work-related) poor mental health include people in specialty professions, such as teachers, managers, and healthcare workers. Other high-risk occupations include construction workers, personal assistants, and restaurant workers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following are some common work-related stressors, <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC8834191\/\">according<\/a> to the National Institutes of Health (NIH):<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Threatened job security<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Organisational changes, such as company takeovers, mergers, or corporate changes can result in incredible (internal) competition and it can make it difficult for businesses to survive. Organisational changes require every person in the organisation \u2013 employees, managers, and even CEOs \u2013 to step up their game and put in more hours, without any guarantee that the changes or the extra effort will lead to organisational success or job security.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Unrealistic expectations<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Unhealthy pressure can result from management putting unrealistic expectations on their employees, particularly if this includes longer working hours, increased workloads, and performance at continuous peak levels, and performing tasks that aren\u2019t part of their role or skillset. All of this can leave employees emotionally and physically overwhelmed and drained.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Problems with superiors or coworkers<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Having difficulties with your manager or colleague(s) not only leads to unpleasant situations, conflict, and stress \u2013 it can eventually do serious harm to one&#8217;s mental health as well, especially if nothing is done to solve ongoing issues, or if attempts to remedy the situation have been unsuccessful.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Work-family issues<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s not easy to find a healthy work-life balance. Working long hours, putting in a lot of overtime, or any of the above work stressors can lead to issues in your private life and make it hard to manage or solve them. It is therefore critical to find a work-life balance that allows for equal time for your professional as well as your personal life.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How mental health issues at work impact people\u2019s personal lives<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Working in a stress-inducing environment can take a heavy toll on your emotional health. Long hours, a lack of support, and understaffing can all contribute to mental health problems such as anxiety, depression, and even substance abuse. And the impact is not just felt in professional lives but ultimately at home as well, with 85 per cent of people mentioning that mental health issues at work have a significant effect on their private lives, <a href=\"https:\/\/www.oracle.com\/ae\/news\/announcement\/ai-at-work-100720\/\">according<\/a> to an Oracle study. And with boundaries between our work and private lives becoming increasingly blurred, effects of job stress most commonly \u2013 and increasingly \u2013 affecting home life include poor physical health, sleep deprivation, suffering family relationships, and reduced wellbeing at home. Despite these drawbacks, some 60 per cent of people still perceive remote working as more appealing as it gives them more time to spend with their loved ones and enables them to get work done more efficiently.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The importance of tackling mental health problems at their root cause<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is critical to tackle these problems at their root cause \u2013 before stress-related illnesses manifest. And as the significance of mental wellbeing has increased in the past couple of years \u2013 as well as its impact on employee productivity and resultant organisational success \u2013 companies are increasingly reshifting their priorities and creating the appropriate support systems. Not so much in terms of human-centred support, however. With automation becoming an increasingly integral part of HR operations \u2013 mainly to enable staff to handle repetitive tasks more efficiently \u2013 more and more companies are turning to AI and machine learning tools to improve the wellbeing of employees as well. From boosting employee morale to increasing engagement and happiness, artificial intelligence and other tech applications are playing a steadily increasing role in the overall improvement of the (mental) wellbeing of employees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Employees are turning to AI rather than a human manager<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.who.int\/news-room\/fact-sheets\/detail\/depression#:~:text=Approximately%20280%20million%20people%20in,to%20challenges%20in%20everyday%20life.\">According<\/a> to the World health Organisation (WHO), an estimated 280 million people worldwide are suffering from depression and anxiety, which leads to loss of productivity to the tune of a staggering $1 trillion per year. And as more and more people work remotely, companies and organisations are starting to see the increasing importance of (mentally) supporting their staff members, and realising that traditional methods of mental health support may no longer be sufficient. In fact, many people are hesitant to show their vulnerable emotional state to their manager and would prefer to confide in \u2018something\u2019 rather than \u2018someone\u2019. They are often concerned that if they speak with their manager or the HR department about their mental health issues, they could get stigmatised. They see AI that\u2019s specifically developed to deal with mental health issues as a safer alternative and believe that it can provide a non-judgemental and unbiased space to share problems, and quick answers to questions. AI offers options to anonymously and discreetly talk about feelings and problems, provides validation, determines the seriousness of the symptoms, and assists people in finding the right therapies, treatment, or alternative support like telehealth.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Data analysis and prediction<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">AI is already making significant strides in offering support in terms of employee mental health issues. Data visualisation and analysis, for instance, can help detect potential issues before they can cause major damage. AI can process enormous amounts of&nbsp; data in real time, detect patterns, and provide recommendations. More and more organisations across the world are, for instance, also making use of AI, analytics, and sensor technology for predictive maintenance. This helps them minimise the risk of&nbsp; accidents and injuries. Some companies even use AI algorithms to predict whether employees feel happy, irritated, disappointed, or stressed, through the exchange of emojis. Developments like these show the importance of embracing technology to help enhance employee wellness initiatives.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Wearables for emotion recognition<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Some companies even go so far as to fit their employees with AI-enabled wearables with natural language processing, image and voice recognition, and deep learning models, to <a href=\"https:\/\/www.freepressjournal.in\/education\/heres-how-automation-can-transform-mental-well-being-in-organisations\">track<\/a> employee behaviour and emotions. The algorithms in these devices can help analyse and provide insights into the meaning of a certain tone of voice, facial expression, or body language. AI can also be used by companies to help improve verbal and non-communication by suggesting the \u2018appropriate emotion\u2019 at the \u2018right time\u2019. The technology takes cues from detected mood, speech patterns, and body movements, and alerts employees when it detects potentially unhealthy or inappropriate work habits or when it\u2019s time to take a break.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Reducing daily work pressures<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Employees in safety- or mission-critical roles, such as operators or engineers, experience stress and fatigue on a daily basis, especially as they\u2019re often in charge of complex infrastructures, such as transportation networks, manufacturing plants, or power grids. This responsibility can lead to incredible pressure, more so because performance issues or outages can occur at any time, necessitating operators to be on call 24\/7 to deal with complex and urgent situations, which can result in exhaustion and stress. In order to provide support for these employees, companies can deploy AI-based system monitoring technologies and observability platforms that can function as \u2018behind-the-scenes guardians\u2019 \u2013 monitoring systems around the clock and preventing employee stress and burnout. These AI-based systems can run initial assessments of a problem situation, provide a root cause analysis, and suggest appropriate and detailed plans of action. The observability platforms can help create an enormous amount of reassurance as the \u2018second pair of eyes\u2019 helps build decision-making confidence and reduces stress.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How exactly is AI used to improve mental health?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Artificial intelligence is increasingly used to provide measurement, analysis, and diagnostics for anxiety and stress. AI tools can even help in early detection, evaluation, and treatment of psychiatric illnesses and may possibly also help with prevention.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ginger, the text-based therapy app<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">To help their employees, more and more companies, such as Pizza firm Domino\u2019s, use Ginger, a text-based therapy and&nbsp; counselling app. The smartphone app was developed by a team at the Massachusetts Institute of Technology (MIT), with the aim to \u201cbuild the world\u2019s first mental health technology platform.\u201d Ginger makes use of a combination of human interaction, augmented intelligence, and data science to provide on-demand, confidential mental healthcare via video-based therapy, live text-based coaching, and self-care resources. It makes use of smartphone-based technology to identify patterns of anxiety, stress, and depression and can also alert patients and their healthcare providers.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">AI-powered mental health chatbot Wysa<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Another AI-powered tool that is used to assist with mental health problems at work is the Wysa chatbot. It triages users according to their personal needs and guides them through cognitive behavioural therapy (CBT) exercises within the app. The chatbot can also <a href=\"https:\/\/hitconsultant.net\/2022\/07\/14\/wysa-ai-mental-health-chatbot\/\">suggest<\/a> alternative mental health services or crisis support. Wysa\u2019s platform provides employers and health services insights into usage rates of Wysa and digital well-being tools, while maintaining user privacy. Wysa\u2019s efficacy has been validated via clinical trials and according to peer-reviewed study results, the therapeutic emotional bonds Wysa forms with its users are equivalent to the relationships between human therapists and their patients. To date, Wysa has over 4.5 million users in 65 different countries. Corporate clients include the Ministry of Health in Singapore, the National Health Service (NHS) in the UK, Accenture, Colgate-Palmolive, and Aetna International.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center quote-stat is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center wp-block-paragraph\">&#8220;Based on the analysis of one&#8217;s facial features, the system can calculate how confrontational, stressed, or nervous an individual is, among other metrics. We can also analyse the person&#8217;s emotional response and figure out if they are up to anything suspicious&#8221;<\/p>\n<cite><em>Taigusys<\/em><\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\">Taigusys emotion recognition system assesses employee happiness<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The AI emotion recognition system developed by Chinese company Taigusys can monitor the facial expressions of employees and create reports on the emotional state of each individual employee. This is made possible by <a href=\"https:\/\/www.insider.com\/ai-emotion-recognition-system-tracks-how-happy-chinas-workers-are-2021-6#:~:text='Every%20smile%20you%20fake'%20%E2%80%94,workers%20are%20in%20the%20office&amp;text=A%20Chinese%20AI%20emotion%2Drecognition,the%20emotion%20displayed%20is%20genuine.\">using<\/a> an AI algorithm that assesses each individual&#8217;s biometric signals and facial muscle movements. It then evaluates these: \u2018good\u2019 emotions, according to the company, include surprise, happiness, and being inspired or moved by something positive. \u2018Negative\u2019 emotions the system checks for include confusion, anger, sorrow, disgust, or scorn, and anger and \u2018neutral\u2019 emotions the system also considers include the level of focus on a task. According to the company, the tool helps to &#8220;address new challenges and can minimise the conflicts posed by emotional, confrontational behaviour.\u201d In its product description, Taigusys says: &#8220;Based on the analysis of one&#8217;s facial features, the system can calculate how confrontational, stressed, or nervous an individual is, among other metrics. We can also analyse the person&#8217;s emotional response and figure out if they are up to anything suspicious,&#8221; <a href=\"http:\/\/www.taigusys.com\/procen\/procen305.html\">said<\/a> the company in its description of the system. While the tech itself might seem interesting and even impressive to a degree, systems like these can often be inaccurate and \u2013 even more importantly \u2013 they also raise serious ethical and privacy concerns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In closing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Technological innovations are taking place at breakneck speed, completely transforming the way the mental wellbeing of employees is monitored, assessed, and addressed. From providing tips on how to maintain good mental health to detailed, complex \u2013 and sometimes downright invasive \u2013 monitoring of daily interactions, AI is increasingly emerging as a tool for organisations to help maintain and improve the mental wellbeing of their employees.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The stresses of the past couple of years have had seriously damaging effects on the mental health of employees in companies and organisations across the world. From work stress, to the fear of falling ill, or losing jobs due to businesses closing down, people and businesses are all still reeling from the effects with signs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":74155,"parent":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[5374],"tags":[],"article-type":[],"trends":[5485],"class_list":["post-76022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-work","trends-artificial-intelligence-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The cyborg therapist \u2013 can AI alleviate mental health issues at work?<\/title>\n<meta name=\"description\" content=\"AI that\u2019s specifically 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